Why Freight People
At Freight People, we’re working to transform the way organisations work with freight, turning it into a competitive differentiator for your business.
Our Story
We started out in 1987 as a freight broker, helping organisations choose the best freight carrier for the right goods at the best price.
As we grew, we saw that enterprise organisations needed more than just better pricing. They needed a combination of technology, automation, and innovation to help shift freight from being a cost centre to a scalable, competitive differentiator. So, we set out to build those capabilities and redefine the role of a freight broker.
Today, we’re excited by the possibilities we’ve created to transform enterprise freight operations through automation, AI, custom technology development and innovative ideas based on our years of experience in the Australian freight market.
Our customers want us to help run their day-to-day freight operations so they can focus on running their business. They trust us to understand their business model, their freight challenges and how freight operations should operate within that business model as cost-effectively and efficiently as possible. We then work with them over time to build those processes, implement the right technology, and integrate it with the systems they already use to run their business. This allows us to provide a seamless service where we act as a true extension of our customers’ teams.
To learn more about the results we can deliver, read or watch our case studies here, or contact us on 1800 621 036 to discuss your specific requirements.
Our Process
As freight brokers, we work hard to get you the best deal possible for the types of freight you send, but that’s just one piece of your freight and logistics puzzle. We also work with you to optimise your entire end-to-end freight process, introducing better technology and streamlining processes across multiple departments to save your staff time and money.
We do this through a 6-step process, designed to uncover all your freight challenges.
1 Understand
We meet with you to fully understand your requirements in as much detail as possible
2 Analyse
We analyse your freight and identify where there could be cost savings or performance improvements
3 Negotiate
We approach and negotiate with multiple carriers to get the best carriers for each freight lane.
4 Propose
We propose a solution to you with the best fit-for-purpose carriers
5 Implement
We implement our cutting edge technology platform at your site, with the support of our dedicated customer service team.
6 Maintain
We partner with you on an on-going basis to ensure the agreed benefits are realised
Our 4 Pillars of Service
Leading Technology
- Single technology system enabling real time booking, consigning, manifesting and tracking / POD’s
- Multiple freight carrier options through a single portal
- Comprehensive reporting options using market leading reporting software
- Real time reporting of discrepancies to proactively manage customer expectations
Carrier Management
- Extensive experience in freight negotiations
- Data driven carrier analysis to ensure optimal performance
- On-going measurement of freight costs, to identify any cost saving opportunities
- KPI reporting and management
Consolidated Invoice
- Single reconciled invoice covering entire freight profile
- All invoices reconciled against what was sent from the warehouse
- Identify and address discrepancies with carriers to ensure all is data correct
Independent Advice
- Objective analysis of your optimal freight carrier mix
- 30 years’ experience understanding each carrier’s capabilities
- Deep network across Australian transport companies, with significant market leverage
Benefits
Bring consistency and measurability to complex freight management operations by:
- The elimination of warehousing data entry errors through real-time alerts based on customisable trigger levels, such as abnormal consignment costs
- A rules base selection of the right freight carrier for the right goods, eliminating ad-hoc or biased decisions
- Providing a single itemised, consolidated invoice regardless of the number of freight carriers or types of freight you use. This data can also flow automatically into your ERP system.
Optimise the efficiency of freight operations by:
- Giving sales teams real-time pricing and carrier choice based on data
- Reducing customer service enquiries through self-service portals, live data and automated “Proof of Delivery” events
- Using our dedicated team of freight professionals to answer your questions, manage carrier relationships and performance
Obtain support for sustainability initiatives by
- Measuring the carbon footprint of your end-to-end freight operations
- Providing the reporting tools to identify areas of improvement and optimisation
- Utilise carbon emissions information from our Transport Management System for your legislated reporting requirements
Expose the underlying data behind one of the largest costs on your P&L – freight spend by:
- Implementing a single freight management system, operated and supported by Freight People that can be integrated with your ERP and/or warehouse management systems
- Utilising built-in business intelligence tools or your ERP financial analysis capabilities to identify areas of optimisation in costs, labour, delivery performance and customer satisfaction
